© 2024 7Generation
How we work
- Seamless operations, no downtime
- Zero data breaches
- Meticulous employee selection
Reliability and Security
- Response time: within 10 minutes
- Resolution time: within 4 hours
- Strict adherence to SLA standards
Speed
- 24/7, year-round monitoring
- Equipment Uptime: Up to 1,294 days, Minimum 480 days
- Over 3,000 incidents resolved
Quality
Levels
Monitoring Team
Responsible for overseeing the health and performance of the Hardware and Software System (HSS), tracking traffic flow, and managing database (DB) capacity and usage.
Responsible for overseeing the health and performance of the Hardware and Software System (HSS), tracking traffic flow, and managing database (DB) capacity and usage.
01
Incident Resolution Team
Dedicated to diagnosing and resolving technical issues within the software environment, ensuring prompt and effective support.
Dedicated to diagnosing and resolving technical issues within the software environment, ensuring prompt and effective support.
02
Technical Development Team
Comprising developers and installation specialists, this team addresses tasks escalated by the Incident Resolution Team, integrating solutions into the development lifecycle.
Comprising developers and installation specialists, this team addresses tasks escalated by the Incident Resolution Team, integrating solutions into the development lifecycle.
03